Expert Insights on Solar, Batteries and Power Bills

It's Chris here with your autumn update on what's happening with energy prices as well as some exciting operational updates from our team.

Petrol prices are up, but fuel is only one part of the cost of owning a car. If you’re weighing up petrol versus electric, you might wonder what it actually costs to buy, own and run each type of vehicle over time?

Australia's installing batteries at a record pace. Over 250,000 have been added since the federal battery rebate started in July 2025. So it's a fair question: if everyone's got a battery, won't the grid just flatten out? Won't there be nothing left to earn? Short answer: No.

What if your electric car could earn you $700 in a single afternoon? That's exactly what happened to Sam, a homeowner in South Australia, who combined rooftop solar, a home battery, and a V2G-enabled EV to create a powerful household energy system - and cash in big during a period of extreme electricity price volatility.

If you're an Amber customer in South Australia with solar (and especially if you've got a battery), you've probably heard about SA Power Networks' two-way tariff, known as RESELE. It's one of the most common things our SA customers ask about - so let's break down what it is, how to get on it, and what to expect.

If you're on SmartShift, you already know it's working away in the background - charging your battery when prices are cheap, discharging when they spike, and building a daily plan around your household's energy patterns. But sometimes, things might not look quite right. Maybe SmartShift charged your battery when you expected it to hold off. Maybe it didn't export when prices were through the roof. Or maybe something just felt... off. When that happens, we want to hear about it. And we've made it easy to tell us, right from the Amber app.

It’s Chris here with your summer market update, and an important note on customer service. I’ll start with a quick look at what’s likely to happen with energy prices over the next few months, then spend most of this update on something we know really matters: how we’re improving our customer service.

Hi everyone - Neil here, COO of Amber. We need to apologise. If you've been unable to get through to our support team, experienced long wait times, or struggled to get answers when you needed them - we're genuinely sorry. This is not the standard we aspire to, and it's definitely not something we're proud of right now. You deserve a full explanation of what went wrong, what we've done to fix it, and what's changing from here.