Terms and conditions
Market Terms and Conditions (Pre 15 July 2024) - These are the terms that apply if you joined Amber before 15 July 2024.
Market Terms and Conditions (From 15 July 2024) - These are the terms that apply when you join Amber.
Direct Debit Terms - These terms are for customers who pay by Direct Debit.
Concessions Terms - If Government concessions or rebates are applied to your account, they're covered by these terms.
Life Support Terms - If you have a life support equipment, you're covered by these terms.
Hardship Policies - Our policies for customers experiencing hardship can be found here.
Complaints Policy - If you would like to make a complaint, find out how to do so with this link.
Privacy Policy - Find our detailed Privacy Policy.
Family Violence Policy - Find our detailed Family Violence Policy.
Standing offer - Amber's standing offer terms and conditions can be found using this link.
SmartShift™ Device Optimisation Terms - Find our detailed SmartShift™ Battery terms.
Third Party Optimisation Terms - These terms apply to any Amber customer who is receiving device optimisation services from a third party Technology Partner.
Signup Discount Terms and Conditions - These terms and conditions apply to all discounts and offers provided on signup.
Yello CommBank Terms and Conditions - These terms are for customers who join with a Yello CommBank offer.
CommBank Customer Offer - These terms are for a once-off CommBank offer.
CommBank Staff Deal Terms - These terms are for a once-off offer for CommBank staff.
Welcome Offer - These terms are for our July exclusive $100 Welcome Offer.
