Terms and conditions

Market Terms and Conditions (Pre 15 July 2024) - These are the terms that apply if you joined Amber before 15 July 2024.

Market Terms and Conditions (From 15 July 2024) - These are the terms that apply when you join Amber.

Direct Debit Terms - These terms are for customers who pay by Direct Debit.

Concessions Terms - If Government concessions or rebates are applied to your account, they're covered by these terms.

Life Support Terms - If you have a life support equipment, you're covered by these terms.

Hardship Policies - Our policies for customers experiencing hardship can be found here.

Complaints Policy - If you would like to make a complaint, find out how to do so with this link.

Privacy Policy - Find our detailed Privacy Policy.

Family Violence Policy - Find our detailed Family Violence Policy.

Standing offer - Amber's standing offer terms and conditions can be found using this link.

SmartShift™ Device Optimisation Terms - Find our detailed SmartShift™ Battery terms.

Third Party Optimisation Terms - These terms apply to any Amber customer who is receiving device optimisation services from a third party Technology Partner.

Signup Discount Terms and Conditions - These terms and conditions apply to all discounts and offers provided on signup.

Yello CommBank Terms and Conditions - These terms are for customers who join with a Yello CommBank offer.

Exclusive CommBank offer - These terms are for a once-off CommBank offer.

CommBank Staff Deal Terms - These terms are for a once-off offer for CommBank staff.

Got Some questions?

Give us a ring at

1800 531 907

Or email us at info@amber.com.au