Terms and conditions
Market contract
Here’s where you’ll find our terms that cover the sale of electricity to you at your property
SmartShift contract
Here’s where you’ll find our terms that cover SmartShift device optimisation services for things like home batteries & EVs
Other T&Cs
Direct Debit Terms - These terms are for customers who pay by Direct Debit.
Concessions Terms - If Government concessions or rebates are applied to your account, they're covered by these terms.
Life Support Terms - If you have a life support equipment, you're covered by these terms.
Hardship Policies - Our policies for customers experiencing hardship can be found here.
Complaints Policy - If you would like to make a complaint, find out how to do so with this link.
Privacy Policy - Find our detailed Privacy Policy.
Family Violence Policy - Find our detailed Family Violence Policy.
Standing offer - Amber's standing offer terms and conditions can be found using this link.
Third Party Optimisation Terms - These terms apply to any Amber customer who is receiving device optimisation services from a third party Technology Partner.
Signup Discount Terms and Conditions - These terms and conditions apply to all discounts and offers provided on signup.
Yello CommBank Terms and Conditions - These terms are for customers who join with a Yello CommBank offer.
CommBank Customer Offer - These terms are for a once-off CommBank offer.
CommBank Staff Deal Terms - These terms are for a once-off offer for CommBank staff.
Welcome Offer - These terms are for our July exclusive $100 Welcome Offer.
ARENA Terms and Conditions - The terms for automating EV charging in line with wholesale price incentives