Moving home with Amber
A step-by-step guide
Check connection timeframe
Generally we need 2 business days notice to get your house connected to power, which you can provide by simply filling out the sign up form.
If you need same day or urgent connection, please call 1800 531 907 or email info@amber.com.au.
If you need same day or urgent connection, please call 1800 531 907 or email info@amber.com.au.
Let us do the dirty work
Our team will take care of the boring stuff, ensuring that your electricity is connected on your preferred move-in day.
Your network may charge a fee for connecting your property, which we will pass on directly to you with no retail markup. For more information on this, please see amber.com.au/fees.
Your network may charge a fee for connecting your property, which we will pass on directly to you with no retail markup. For more information on this, please see amber.com.au/fees.
Bid farewell to your old digs
If you're moving from another place, make sure to disconnect your electricity service at your old spot. Give a shout to your previous retailer and give them the heads up about your move to avoid any unnecessary charges.
Set up your smart meter
Once we finish your final meter read, you'll officially be part of the Amber crew!
To unlock real-time wholesale prices you’ll need a smart meter, if you don’t have one already, we can take care of installing one for you.
It takes up to 4 weeks, but your bill will be based on usage and estimated times until then.
To unlock real-time wholesale prices you’ll need a smart meter, if you don’t have one already, we can take care of installing one for you.
It takes up to 4 weeks, but your bill will be based on usage and estimated times until then.
Your power is connected
Your local network will power you up between 9am - 5pm on your move-in day, and you'll be with Amber at your new place from that point onwards.
In the rare event that you don't have power by 3pm on your connection day, please call 1800 531 907 as soon as possible.
In the rare event that you don't have power by 3pm on your connection day, please call 1800 531 907 as soon as possible.
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Check connection timeframe
Generally we need 2 business days notice to get your house connected to power, which you can provide by simply filling out the sign up form via the Settings in your app.
If you need same day or urgent connection, please call 1800 531 907 or email info@amber.com.au.
If you need same day or urgent connection, please call 1800 531 907 or email info@amber.com.au.
Connect your new address
Go to your Amber app and click ‘Settings’, underneath ‘Manage Account’ you will see an option for moving into a new property. Please select "Move in or out of a property" and complete the form prompts.
Just note that this will only organise a connection at the new address. If you no longer need power at your current property, you’ll also need to organise a move out. You can do it by clicking ‘I want to cancel Amber at this address’ from your ‘Manage Account’ options.
You can also organise your move over the phone by calling 1800 531 907.
Just note that this will only organise a connection at the new address. If you no longer need power at your current property, you’ll also need to organise a move out. You can do it by clicking ‘I want to cancel Amber at this address’ from your ‘Manage Account’ options.
You can also organise your move over the phone by calling 1800 531 907.
Set up your new smart meter
You know the drill... To unlock real-time wholesale prices you’ll need a smart meter, if you don’t have one already, we can take care of installing one for you.
It takes up to 4 weeks, but your bill will be based on usage and estimated times until then.
It takes up to 4 weeks, but your bill will be based on usage and estimated times until then.
We’ll organise the move
We tell your distributor when you want to be connected at the new place, and when to disconnect your old one.
Your network may charge a fee for connecting your property, which we will pass on directly to you with no retail markup. For more information on this, please see amber.com.au/fees.
Your network may charge a fee for connecting your property, which we will pass on directly to you with no retail markup. For more information on this, please see amber.com.au/fees.
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Let’s get you connected
If you are looking to bring Amber with you to your new property, open your app and please go to Settings > Manage Account > Move House and follow the steps shown on the screen.
Why move with amber?
Sign up in a few minutes
Book electricity for your new home
with a click of a button and make
moving day stress-free.
with a click of a button and make
moving day stress-free.
We do the work for you
Sit back and relax and let our team
do the grunt work and talk to your
old retailer for you.
do the grunt work and talk to your
old retailer for you.
Zero nonsense
There’s no lock-in contracts, no
exit fees and no nonsense.
exit fees and no nonsense.
Renting and joining Amber?
We are so excited to hear that you’re considering Amber, and it’s definitely an option! Ownership isn't a barrier with us. If you’re worried about your smart meter set-up, you can read more about it here.
Common questions we get asked
I’m not moving just yet, can I still sign up?
Even if you’re not moving into your new property just yet, still click "yes" when asked if you’re moving in to your new property. All you have to do next is give us the date that you would like electricity connected at your new home. To make sure the power is connected when you arrive, it’s a good idea to choose the business day before you move in. Make sure you give us at least two business days notice before the date.
Do I need to do anything to get ready for the power being switched on at the property?
If you are moving into a property in Victoria, you must make sure the main switch on your new property is in the OFF position on the day of your planned connection. If you can't get to your property before the connection date, it may be a good idea to ask a real estate agent or property manager to do this for you, as we will not be able to complete the connection if the main switch is ON.
Do you offer Carbon Neutral or 100% GreenPower Plans?
Amber’s whole model is about going beyond offsetting, to incentivise and reward people for shifting WHEN they use power. With Amber, you are empowered to use energy when it is greenest (and cheapest). In the meantime, the best we can all do is offset any remaining unavoidable carbon emissions from our electricity use. We have two plans to choose from to help you do that: Carbon Neutral plan (default plan) and 100% GreenPower plan. Learn more about our plans.
How does Amber make money?
The big energy retailers earn their money via the retail markup they add to the price of electricity. They make more money when you use more electricity, and when your bills are higher. What’s good for them is bad for you. We reckon we’ve found a better way to do things. We charge a flat $19 subscription fee to cover the cost of running our business, so we can focus on one thing - helping you lower your electricity bills by unlocking the value of cheap renewables. No hidden costs, no contracts, and no exit fees.
Do I need a smart meter? How much does it cost?
Having a smart meter enables you to see detailed usage data in the Amber app, which means you can be charged the exact wholesale electricity price for your usage as at each 30min interval, so you can be rewarded for using power at cheaper and greener times.
Without a smart meter, we can only pass through the typical wholesale rates in your area, because we can't see the times when you used power.
We attempt to install a smart meter for every Amber customer who doesn't already have one. Around 90% of the time we're able to successfully install a smart meter at no additional cost.
But for 5% - 10% of customers there may be some additional works required to create a safe environment for the meter install to take place. If this is the case, we'll explain any additional works that are required, and their cost and you'll always have the option not to proceed and to remain on a basic meter or interval meter if you choose, and will continue to receive Amber's typical wholesale rates.
