Even if you’re not moving into your new property just yet, still click "yes" when asked if you’re moving in to your new property. All you have to do next is give us the date that you would like electricity connected at your new home. To make sure the power is connected when you arrive, it’s a good idea to choose the business day before you move in. Make sure you give us at least two business days notice before the date.
If you are moving into a property in Victoria, you must make sure the main switch on your new property is in the OFF position on the day of your planned connection. If you can't get to your property before the connection date, it may be a good idea to ask a real estate agent or property manager to do this for you, as we will not be able to complete the connection if the main switch is ON.
Amber’s whole model is about going beyond offsetting, to incentivise and reward people for shifting WHEN they use power. With Amber, you are empowered to use energy when it is greenest (and cheapest). In the meantime, the best we can all do is offset any remaining unavoidable carbon emissions from our electricity use. We have two plans to choose from to help you do that: Carbon Neutral plan (default plan) and 100% GreenPower plan. Learn more about our plans.
The big energy retailers earn their money via the retail markup they add to the price of electricity. They make more money when you use more electricity, and when your bills are higher. What’s good for them is bad for you. We reckon we’ve found a better way to do things. We charge a flat $19 subscription fee to cover the cost of running our business, so we can focus on one thing - helping you lower your electricity bills by unlocking the value of cheap renewables. No hidden costs, no contracts, and no exit fees.
Having a smart meter enables you to see detailed usage data in the Amber app, which means you can be charged the exact wholesale electricity price for your usage as at each 30min interval, so you can be rewarded for using power at cheaper and greener times.
Without a smart meter, we can only pass through the typical wholesale rates in your area, because we can't see the times when you used power.
We attempt to install a smart meter for every Amber customer who doesn't already have one. Around 90% of the time we're able to successfully install a smart meter at no additional cost.
But for 5% - 10% of customers there may be some additional works required to create a safe environment for the meter install to take place. If this is the case, we'll explain any additional works that are required, and their cost and you'll always have the option not to proceed and to remain on a basic meter or interval meter if you choose, and will continue to receive Amber's typical wholesale rates.