contact us

need a quick answer?

Check out our helpful FAQs.

see FAQs

Canʼt find what youʼre looking for?

You can reach out to our team by clicking the green ʼSupportʼ button on the bottom right hand side of the screen.

amber customer support

With traditional retailers raising their prices, more customers than ever have been flocking to Amber’s wholesale model. This has resulted in a huge spike in support queries and our team is simply overwhelmed.

We know this isn’t up to scratch and we're doing everything we can to get back to our speedy response times - including growing our team.

If you do have queries, we recommend first checking out our FAQs.

If this doesn't answer your question, fill out the enquiry form by clicking the support button on the bottom right hand side of the screen.

Weʼll acknowledge receipt of your query by email and update you as you progress in the queue.

Thanks for your patience during this busy period.

Power outage or minor fault?

For minor faults and outages in your area, you'll need to contact your energy distributor. They’re responsible for the supply of energy, including the poles and wires that connect power to your home.

There are 5 distributors in Victoria, to see which one serves your area click here

Citipower
13 12 80
Powercor
13 24 12
Jemena
13 16 26
AusNet Services
13 17 99
United Energy
13 20 99

There are 3 distributors in New South Wales, to see which one serves your area click here

Ausgrid
13 13 88
Endeavour
13 10 03
Essential
13 20 80
Evoenergy
13 10 93
Energex
13 62 62

emergency situation?

If you are experiencing a power fault or emergency that is life-threatening or dangerous, please call 000 for assistance.

For any of the following emergencies, please select option 6 when you call us on 1800 531 907.

1. There is no network outage but you don’t have power
2. You are on life support and you don’t have power
3. You don’t have hot water.

Send us something by post

To contact us by post please use the following postal address:

Amber Electric
Level 35/360 Elizabeth St
Melbourne
VIC 3000