How to Contact Amber

With the introduction of the Cheaper Home Batteries Program starting 1 July 2025, more customers than ever have been flocking to Amber's wholesale model. This has resulted in a huge spike in support queries and our team are simply overwhelmed.

As a result, we are currently experiencing a high volume of calls and can only take calls regarding emergencies, disconnection letters and financial hardship while we grow the capacity of our phone team.

We sincerely apologise for this. In the meantime we recommend consulting our FAQs or contacting us by email.

If that still hasn't helped answer your question, fill out an enquiry form by clicking the Support button on the bottom right hand side of this page.

We will acknowledge receipt of your query by email and update you as you progress in the queue.

Thanks for your patience during this busy period.