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Check out our helpful FAQs.
Can’t find what you are looking for? Feel free to get in touch with our friendly support team by emailing info@amber.com.au or fill out the enquiry form by clicking the support button on the bottom right hand side of the screen.
With traditional retailers raising their prices, more customers than ever have been flocking to Amber’s wholesale model. This has resulted in a huge spike in support queries and our team is simply overwhelmed .
We know this isn’t up to scratch and we're doing everything we can to get back to our speedy response times - including growing our team.
If you do have queries, we recommend first checking out our FAQs. If this doesn't answer your question, head to the contact us page on our website and we’ll get back to you as soon as we can.
Thanks for your patience during this busy period.
For minor faults and outages in your area, you'll need to contact your energy distributor. They’re responsible for the supply of energy, including the poles and wires that connect power to your home.
If you are experiencing a power fault or emergency that is life-threatening or dangerous, please call 000 for assistance.
For any of the following emergencies, please select option 6 when you call us on 1800 531 907.
1. There is no network outage but you don’t have power
2. You are on life support and you don’t have power
3. You don’t have hot water.
Amber's energy nerds won't put you on endless hold. Leave us a detailed message to request a callback on 1800 531 907.
Need to send us something via Post?
Our postal address is:
Amber Electric
Level 35/360 Elizabeth St
Melbourne
VIC 3000
Do you have a complaint? Lodge it here and our case management team will reach out to you to work towards a resolution.
