The Smart Energy Revolution has arrived

We have launched in VIC, QLD, ACT, NSW and SA.

Leave your email to be one of our first customers. When it’s your turn to come on board our team will be in touch to guide you through the process.
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Contact us


Need a quick answer? 💡


Check out our helpful FAQs.

Can’t find what you are looking for? Feel free to get in touch with our friendly support team by emailing info@amber.com.au or send us a tweet.

Power outage or minor fault?

For minor faults and outages in your area, you'll need to contact your energy distributor. They’re responsible for the supply of energy, including the poles and wires that connect power to your home.

There are 5 distributors in Victoria, to see which one serves your area click here

Citipower

13 12 80

Powercor

13 24 12

Jemena

13 16 26

Ausnet

13 17 99

United Energy

13 20 99
There are 3 distributors in New South Wales, to see which one serves your area click here

Ausgrid

13 13 88

Endeavour

13 10 03

Essential

13 20 80

SAPN

13 13 66

Energex

13 62 62

Evoenergy

13 10 93


Emergency situation?

If you are experiencing a power fault or emergency that is life-threatening or dangerous, please call 000 for assistance.

For any of the following emergencies, please select option 6 when you call us on 1800 531 907.

1. There is no network outage but you don’t have power
2. You are on life support and you don’t have power
3. You don’t have hot water.

SmartShift™ customer with an emergency?

If you have a genuine emergency related to your SmartShift™ optimisation please email our head technician at smartshift-urgent@amber.com.au.

SmartShift optimisation emergencies include:
1. No hot water
2. Your pool pump isn't working and it's affecting the health of your pool
3. Your battery has been overly discharging and you don't have any stored reserve.

Please include as much information as possible with your request so the team can start working on a fix immediately. For other issues with your SmartShift™ optimisation (such as no usage data in the app) please email the team at smartshift@amber.com.au.

Something else you’d like to speak with us about over the phone?📱

Amber's energy nerds won't put you on endless hold. Leave us a detailed message to request a callback on 1800 531 907. 

Need to send us something via Post?
Our postal address is:
Amber Electric
17/31 Queen St
Melbourne
VIC 3000

Our customers ❤️ us