To learn more about wholesale and becoming an Amber customer, head to our pricing page and submit an enquiry here.
The following features are available for instant access, via your Amber App:
We are continually adding more customer first features! head to your app, to see what other options are available for instant support.
From learning more about the Amber wholesale model, to understanding the charges on your bill; our helpful FAQs have all the answers you need.
see FAQsCanʼt find what youʼre looking for?
The fast lane to connecting with our friendly customer experience team, is through the green “Support” button on the bottom right hand side of the screen.
For minor faults and outages in your area, you'll need to contact your energy distributor. They’re responsible for the supply of energy, including the poles and wires that connect power to your home.
There are 3 distributors in New South Wales, to see which one serves your area click here
If you are experiencing a power fault or emergency that is life-threatening or dangerous, please call 000 for assistance.
For any of the following emergencies, please select option 6 when you call us on 1800 531 907.
1. There is no network outage but you don’t have power
2. You are on life support and you don’t have power
3. You don’t have hot water.
To contact us by post please use the following postal address:
Amber Electric
Level 35/360 Elizabeth St
Melbourne
VIC 3000
