Need a quick answer? 💡
Check out our helpful FAQs.
For minor faults and outages in your area, you'll need to contact your energy distributor. They’re responsible for the supply of energy, including the poles and wires that connect power to your home.
If you are experiencing a power fault or emergency that is life-threatening or dangerous, please call 000 for assistance.
For any of the following emergencies, please select option 6 when you call us on 1800 531 907.
1. There is no network outage but you don’t have power
2. You are on life support and you don’t have power
3. You don’t have hot water.
SmartShift™ customer with an emergency?
If you have a genuine emergency related to your SmartShift™ optimisation please email our head technician at email@example.com.
SmartShift™ optimisation emergencies include:
1. No hot water
2. Your pool pump isn't working and it's affecting the health of your pool
3. Your battery has been overly discharging and you don't have any stored reserve.
Please include as much information as possible with your request so the team can start working on a fix immediately. For other issues with your SmartShift™ optimisation (such as no usage data in the app) please email the team at firstname.lastname@example.org.
Something else you’d like to speak with us about over the phone?📱
Amber's energy nerds won't put you on endless hold. Leave us a detailed message to request a callback on 1800 531 907.
Need to send us something via Post?
Our postal address is:
17/31 Queen St
Do you have a complaint? Lodge it here and our case management team will reach out to you to work towards a resolution.