contact us

Looking to join Amber?

To learn more about wholesale and becoming an Amber customer, head to our pricing page and submit an enquiry here.

Amber In-App Self Service

The following features are available for instant access, via your Amber App:

  • Set up a flexible payment arrangement
  • Request a move out, or move home
  • Update contact details
  • Update payment details
  • View your account balance
  • Download your current and any previous Amber bills

We are continually adding more customer first features! head to your app, to see what other options are available for instant support.

Customer Experience Fast Lane

Need a quick answer?

From learning more about the Amber wholesale model, to understanding the charges on your bill; our helpful FAQs have all the answers you need.

see FAQs

Canʼt find what youʼre looking for?

The fast lane to connecting with our friendly customer experience team, is through the green “Support” button on the bottom right hand side of the screen.

Power outage or minor fault?

For minor faults and outages in your area, you'll need to contact your energy distributor. They’re responsible for the supply of energy, including the poles and wires that connect power to your home.

There are 5 distributors in Victoria, to see which one serves your area click here

13 12 80
13 24 12
13 16 26
AusNet Services
13 17 99
United Energy
13 20 99

There are 3 distributors in New South Wales, to see which one serves your area click here

13 13 88
13 10 03
13 20 80
13 10 93
13 62 62

emergency situation?

If you are experiencing a power fault or emergency that is life-threatening or dangerous, please call 000 for assistance.

For any of the following emergencies, please select option 6 when you call us on 1800 531 907.

1. There is no network outage but you don’t have power
2. You are on life support and you don’t have power
3. You don’t have hot water.

Send us something by post

To contact us by post please use the following postal address:

Amber Electric
Level 35/360 Elizabeth St
VIC 3000