Terms and conditions

See below link for the Terms and Conditions for the Amber energy product powered by Energy Locals.
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Market Terms and Conditions - These are the terms that apply when you join Amber powered by Energy Locals.

Direct Debit Terms - These terms are for customers who pay by Direct Debit.

Concessions Terms - If Government concessions or rebates are applied to your account, they're covered by these terms.

Complaints policy - If you would like to make a complaint, find out how to do so with this link.

Privacy Policy - Find our detailed Privacy Policy.

Life Support -  Energy Locals Life Support information can be found here

Hardship - Energy Locals hardship policies can be found here.

Standing offer - Energy Locals Standing Offer can be found here.

Got Some questions?

Give us a ring at

‍1800 531 907

‍Or email us at info@amber.com.au

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© Amber Electric Pty Ltd ABN 98 623 603 805

Terms and Conditions
Privacy Policy
Energy Factsheet
Amber acknowledges Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the land on which we operate. We pay our respects to Aboriginal and Torres Strait Islander Elders past, present, and emerging.
Amber is available in VIC, SA, NSW, ACT and SE QLD.
Amber passes through wholesale electricity prices directly at the cost to us, this includes: wholesale energy costs, hedging costs, network charges (per kWh and per day), metering costs, environmental costs and carbon offset costs.
Amber Electric Pty Ltd is an authorised electricity retailer and the provider of the Amber energy product Amber is an authorised representative (AR No. 1296915 ) of Capital and Treasury Solutions Pty Ltd (AFSL No. 429066).