Terms and conditions

‍Market Terms and Conditions - These are the terms that apply when you join Amber.

Direct Debit Terms - These terms are for customers who pay by Direct Debit.

Concessions Terms - If Government concessions or rebates are applied to your account, they're covered by these terms.

Life Support Terms - If you have a life support equipment, you're covered by these terms.

Hardship Policies - Our policies for customers experiencing hardship can be found here.

Complaints Policy - If you would like to make a complaint, find out how to do so with this link.

Privacy Policy - Find our detailed Privacy Policy.

Family Violence Policy - Find our detailed Family Violence Policy.

Standing offer - Amber's standing offer terms and conditions can be found using this link.

Amber SA SmartShift™ Battery Guarantee - Find our detailed SmartShift™ guarantee terms.

Got some questions?

Give us a ring at
1800 531 907
Or email us at info@amber.com.au

Amber acknowledges Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the land on which we operate.
We pay our respects to Aboriginal and Torres Strait Islander Elders past, present, and emerging.
© Amber Electric Pty Ltd ABN 98 623 603 805
Amber passes through wholesale electricity prices directly at the cost to us, this includes: wholesale energy costs, hedging costs, network charges (per kWh and per day), metering costs, environmental costs and carbon offset costs.
‍
© Amber Electric Pty Ltd ABN 98 623 603 805
Amber Electric Pty Ltd is an authorised electricity retailer and the provider of the Amber energy product.