Terms and conditions
Market Terms and Conditions
- These are the terms that apply when you join Amber.
Direct Debit Terms
- These terms are for customers who pay by Direct Debit.
Concessions Terms
-
If Government concessions or rebates are applied to your account, they're covered by these terms
.
Life Support Terms
- If you have a life support equipment, you're covered by these terms.
Hardship Policies
- Our policies for customers experiencing hardship can be found here.
Complaints Policy
- If you would like to make a complaint, find out how to do so with this link
.
Privacy Policy
-
Find our detailed Privacy Policy.
Family Violence Policy
- Find our detailed Family Violence Policy.
Standing offer
- Amber's standing offer terms and conditions can be found using this link.
Amber SmartShift™ Battery Terms
- Find our detailed SmartShift™ Battery terms.
Third Party Optimisation Terms
- These terms apply to any Amber customer who is receiving device optimisation services from a third party Technology Partner.
Signup Discount Terms and Conditions
- These terms and conditions apply to all discounts and offers provided on signup.
Yello CommBank Terms and Conditions
- These terms are for customers who join with a Yello CommBank offer.
Exclusive CommBank offer
- These terms are for a once-off CommBank offer.
Got some questions?
Give us a ring at
1800 531 907
Or email us at
info@amber.com.au
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Electricity
Residential
Business
Moving
Refer a mate
Devices
Battery
EVs
Solar
Buy devices
Why Amber
Pricing
FAQs
How does Amber work?
Is my household a good fit for wholesale pricing?
I have a household battery, how does Amber work?
How do I charge my EV with Amber?
How does Amber work for customers with solar?
VIEW ALL FAQs
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