To be eligible for the guarantee, each CommBank staff member who is transferring to Amber must:
1. continue to be an Amber customer for a full 12 month period;
2. be at the same connection address or in the same local network area as registered previously with previous electricity provider;
3. at the end of the 12 months if the customer would have paid less under their plan with previous electricity provider, the customer should send Amber a bill from their previous electricity provider (if they haven't previously).
Amber will calculate what the customer would have paid with previous electricity provider and refund the difference between their actual Amber bill and the amount they are likely to have paid with previous electricity provider.
To apply for the credit, send a bill from your previous electricity provider to info@amber.com.au with the subject line CommBank staff guarantee and if you are eligible, Amber will credit your next month's bill.