We've grown a lot recently, and a lot is happening behind the scenes. This page is updated regularly with what's changed and what it means for you.
17 February 2026
Open support tickets down 14% week on week
We're making progress on our support backlog. Open tickets have decreased 14% in the past week as our new team members ramp up and we continue to work through the queue.
16 February 2026
Update to our Battery Status page
After some feedback that the Battery Status page was hard to find, we've made a few adjustments. The URL is now easier to remember and search at amber.com.au/status, we've added a link to the website footer under Customer Support on our homepage, and we’re added a section on our FAQs homepage that links to the status page.
This page so you can see what we're already aware of and actively working on, without needing to contact support.
Check out the status page here.
11 February 2026
SmartShift feedback feature live in the app
If SmartShift does something unexpected, you can now submit feedback directly from the Plan screen in the Amber app. The team reads every submission and uses them to spot trends and shape future improvements. SmartShift customers can access the feedback form from the "Plan" screen in their app.
10 February 2026
30 new team members started this week
We've welcomed 30 new people across our customer service and engineering teams. Our new customer service team members will be getting up to speed over the coming weeks as they learn the ins and outs of the wholesale energy market.
