
If you hold an eligible concession card, we may be able to claim concessions from the state or federal governments on your behalf.
Some customers may need to apply directly to the state government and we can assist them throughout the process.
Find out if you are eligible for government concessions, rebates or grants by clicking on your state of residence.
The information provided below is current as of December 2021 and is subject to legislative change.
To apply for a concession to be added to your account, please contact Concessions SA directly. They will confirm your application and let us know to add it to your bill.
Concessions SA (1800 307 758)
Cost of Living Concession
The Cost of Living Concession replaced the council rate concession to help those on low or fixed incomes with all of their cost of living expenses, eg council rates, energy and medical bills.
If you have previously received a Cost of Living Concession payment and your living and income arrangements have not changed, you do not need to reapply.
Please go here for more information.
Medical Heating and Cooling Concession
You are eligible for this concession if you or anyone in your household has one of the qualified medical conditions and you will need to be the Amber Electric Primary Account Holder.To check eligibility conditions please go here.
Energy Bill Concession
If you’re on a low or fixed income, you may be eligible to receive the energy bill concession to help you cover the cost of your electricity bills.
Click here for more information or to apply.
The information provided below is current as at December 2021 and is subject to legislative change.
For more information you can also visit: Energy Rebates and Concessions QLD. Or phone 13 QGOV (13 74 68).
Electricity Rebates
The QLD Government Electricity Rebate Concession provides a discount to eligible customers as a cents per day rate. Pensioners and seniors may be eligible for these rebates. Click here for more information.
Electricity Life Support
You are eligible if you or anyone in your household uses an approved machine (home-based oxygen concentrator or kidney dialysis machine supplied free of charge through the Medical Aids Subsidy Scheme or Queensland Health).
This concession contributes to the electricity cost of running these machines. In addition to requiring a life support machine, you will need one of the following Queensland Government-issued concession cards or allowances: Pensioner Concession Card, Health Care Card, Health Care Interim Voucher, Child disability allowance, Queensland Seniors Card.
Click here for more information on the Electricity Life Support Concession.
Medical Cooling and Heating Electricity Concession Scheme
The scheme helps with electricity costs for those experiencing chronic medical conditions that can be aggravated by changes in temperature, such as: multiple sclerosis, autonomic system dysfunction, significant burns, severe inflammatory skin conditions.
You are eligible for this concession if you or anyone in your household has one of the qualified medical conditions.
You will need to be the Amber Electric Primary Account Holder and hold one of this cards: Pensioner Concession Card (PCC), Department of Veterans’ Affairs (DVA), Health Care Card (HCC).
To check qualifying conditions please go here or fill in the application form.
Home Energy Emergency Assistance Scheme (HEEAS)
The HEEAS helps those unable to pay for their main electricity or gas bills when experiencing short-term financial problems or an unforeseen emergency. Click here to find out more.
The information provided below is current as at December 2021 and is subject to legislative change.
For further assistance you can also visit the ACT government website.
Utilities Concession
To be eligible for this concession you need to be the primary account holder of an energy retailer and hold one of these cards: Pensioner Concession Card (PCC), Department of Veterans’ Affairs (DVA) or Health Care Card (HCC).
Click here for more information on the Utilities Concession. You must be an Amber Electric primary account holder and you must live in the ACT permanently.
Life Support Rebate
This concession depends on the type of machine you use. In order to apply you the life support equipment must be prescribed by an ACT medical practitioner for the treatment of a life-threatening condition.
A sub-category of the Life Support Rebate is for concession cardholders with an eligible condition requiring medical heating and/or cooling.
To check eligible equipment please go here.