Concessions

If you hold an eligible concession card, we may be able to claim concessions from the state or federal governments on your behalf.
Some customers may need to apply directly to the state government and we can assist them throughout the process.

Find out if you are eligible for government concessions, rebates or grants by clicking on your state of residence.
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The information provided below is current as of December 2021 and is subject to legislative change. If you hold one of these Victorian concession cards, you can apply online for a concession discount:
- Pensioner concession card
- Health Care Card (issued by Centrelink)
- Department of Veterans’ Affairs Gold Card.

For further assistance, you can also visit
‍https://services.dhhs.vic.gov.au/concessions-and-benefits
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Or, phone Victoria Concessions Helpline: 1800 658 521

‍Annual Electricity Concession
‍To be eligible you need to be the Primary Card and Primary account holder of an energy retailer.
Applies to residential household electricity bills from 1 December to 30 November each year. For more information on the Annual Electricity Concession, visit the Victorian Government website.
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Life Support Concession
‍If you or someone in your household uses a life support machine or any other type of machine prescribed by a doctor for life support purposes, contact Amber Electric on 1800 531 907 or info@amber.com.au so that we can ensure that these details are recorded on your energy account.
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Discount: quarterly discount on electricity bills. This discount is equal to the cost of 1,880 kilowatt hours of electricity used per year, or 470 kilowatt hours used per quarter.

You may be eligible for the Life Support Concession if you have one of the following machines:
- oxygen concentrators
- intermittent peritoneal dialysis machine
- haemodialysis machine

Complete the Life Support Concession Application Form.
‍For more information visit the Victorian Government website.
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Medical Cooling Concession
‍You may be eligible if you or someone in your household suffers from multiple sclerosis, Parkinson’s disease, fibromyalgia or motor neuron disease. Download form here.

For more information, visit the Victorian Government website.

Excess Energy Concession
‍Please go here to find out what you can do if your annual electricity costs are more than you expected,

Concession households who have reached their annual concession cap amount for electricity will need to apply for the Excess Energy Concession to continue to receive concession rebate on their energy accounts. To apply for the Excess Energy Concession, eligible concession cardholders must submit a completed application to the department.

Electricity trigger levels

‍Please note: if you receive the Life Support Concession or the Medical Cooling Concession, you will automatically receive this concession.
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Utility Relief Grant Scheme
If you are an eligible concession card holder (or part of a low-income household) and you’re having temporary difficulties paying your energy bills, you may be eligible for this grant. For more information on the Utility Relief Grant Scheme visit the Victorian Government website.

If you hold a New South Wales government-issued concession card or you are a life support customer, you can access help with managing your energy use. Support includes rebates on your electricity charges. Emergency assistance is also available if you are experiencing problems paying your bills. If you’re eligible, you may be able to claim more than one rebate. For information on New South Wales State Government support please go here.
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Low Income Household Rebate
The Low Income Household Rebate provides a rebate to eligible customers on their electricity bills, calculated at a daily rate. The amount of concession applied to each bill will vary according to the number of days within the billing period.

To be eligible you need to be the Primary card holder and Primary account holder of an energy retailer. The name on the concession card must match the name of the account holder on the energy account. Apply online here.

Family Energy Rebate
Customers are only eligible to apply for FER once each financial year.

To receive this concession you need to have been the recipient of the Family Tax Benefit (FTB) for the previous financial year and have had your entitlement to the FTB payments finalised by Centrelink. Click here for more information and to apply for the Family Energy Rebate.

Seniors Energy Rebate
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‍To be eligible for the Seniors Energy Rebate, you must:
- Be a NSW resident
- Have a valid Commonwealth Seniors Health Card (CSHC) from Centrelink or the Department of Veterans Affairs (DVA)
- Be the primary account holder named on the electricity billBe applying for the rebate for your primary place of residence

Eligible customers must apply directly to the Department using the form available from their website here.
Payment of this Rebate will be paid directly to eligible customers by the Department, and not included on your energy bills.

‍Medical Energy Rebate
The rebate is for NSW customers who have an inability to self-regulate body temperature when exposed to extreme hot or cold environmental temperatures.

You are required to submit a valid application form as provided by the Department of Industry, Skills and Regional Development, available here.

You’ll need to include details of your doctor or medical practitioner on the form.

‍Life Support Rebate
‍The Life Support Rebate is provided to assist customers who require the use of specific life support machines in their homes. The rebate provides a daily rate discount that varies depending on the type of machine required for life support purposes.

In order to apply you will need to go to your doctor and complete a form, please send us the completed form via email.

To download the Life Support Rebate Application Form, click here.

You’ll need to include details of your doctor or medical practitioner on the form.

‍Energy Accounts Payments Assistance (EAPA) Vouchers
‍Vouchers are issued as emergency bill relief to those in financial crisis.

The EAPA scheme is not an ongoing benefit. Vouchers are issued by community welfare organisations such as St Vincent de Paul, the Salvation Army and Anglicare.

‍Click here to apply for EAPA vouchers.

You will need a MyServiceNSW Account, proof of ID and a copy of your bill when filling in the application.
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The information provided below is current as of September 2023 and is subject to legislative change.

‍Energy Bill Concession
If you’re on a low or fixed income, you may be eligible to receive the energy bill concession to help you cover the cost of your electricity bills.‍

Click here for more information or to apply.

ConcessionsSA will assess your application and if you are eligible, they will notify us to add the concession to your bill.

‍Medical Heating and Cooling Concession
If you’re on a low or fixed income and have a medical condition that makes it difficult to regulate your temperature, you could be eligible for the Medical Heating and Cooling Concession.

Visit the SA.Gov website for more information or to apply.

‍Emergency Electricity Payment Scheme (EEPS)
The EEPS is an emergency payment, available once every 3 years through a financial counsellor, for electricity customers who are experiencing financial hardship.

To access the EEPS, you must speak to a financial counsellor first. They will assess your financial situation before lodging an application.
For more information or to find a financial counsellor, visit the SA.Gov website.

‍Other concessions
ConcessionsSA also provides a range of other concessions and assistance programs, such as:
• Cost of Living concession
• Water and sewerage concession
For a list of other assistance available, visit the SA.Gov website.

The information provided below is current as at December 2021 and is subject to legislative change.

For more information you can also visit: Energy Rebates and Concessions QLD. Or phone 13 QGOV (13 74 68).
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Electricity Rebates
‍The QLD Government Electricity Rebate Concession provides a discount to eligible customers as a cents per day rate. Pensioners and seniors may be eligible for these rebates. Click here for more information.
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Electricity Life Support
‍You are eligible if you or anyone in your household uses an approved machine (home-based oxygen concentrator or kidney dialysis machine supplied free of charge through the Medical Aids Subsidy Scheme or Queensland Health).

This concession contributes to the electricity cost of running these machines. In addition to requiring a life support machine, you will need one of the following Queensland Government-issued concession cards or allowances: Pensioner Concession Card, Health Care Card, Health Care Interim Voucher, Child disability allowance, Queensland Seniors Card.

‍Click here for more information on the Electricity Life Support Concession.
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Medical Cooling and Heating Electricity Concession Scheme
‍The scheme helps with electricity costs for those experiencing chronic medical conditions that can be aggravated by changes in temperature, such as: multiple sclerosis, autonomic system dysfunction, significant burns, severe inflammatory skin conditions.

You are eligible for this concession if you or anyone in your household has one of the qualified medical conditions.
You will need to be the Amber Electric Primary Account Holder and hold one of this cards: Pensioner Concession Card (PCC), Department of Veterans’ Affairs (DVA), Health Care Card (HCC).

To check qualifying conditions please go here or fill in the application form.
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Home Energy Emergency Assistance Scheme (HEEAS)
‍The HEEAS helps those unable to pay for their main electricity or gas bills when experiencing short-term financial problems or an unforeseen emergency. Click here to find out more.

The information provided below is current as at December 2021 and is subject to legislative change.

For further assistance you can also visit the ACT government website.

Utilities Concession
To be eligible for this concession you need to be the primary account holder of an energy retailer and hold one of these cards: Pensioner Concession Card (PCC), Department of Veterans’ Affairs (DVA) or Health Care Card (HCC).

Click here for more information on the Utilities Concession. You must be an Amber Electric primary account holder and you must live in the ACT permanently.
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Life Support Rebate
This concession depends on the type of machine you use. In order to apply you the life support equipment must be prescribed by an ACT medical practitioner for the treatment of a life-threatening condition.
A sub-category of the Life Support Rebate is for concession cardholders with an eligible condition requiring medical heating and/or cooling.

To check eligible equipment please go here.

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