September Customer Support Champ

Dylan hasn’t been at Amber long but he sure has made an impact since he joined. He’s a powerhouse when it comes to solving customer support tickets which is why he is our champ of the month!

Growing up in Lennox Head, he is a beach boy at heart, surfing the waves in his spare time but he has now turned into a real Melbournian while joining the Amber team. He’s passionate about climate change and has recently started assisting new customers to join SmartShift.

Dylan always brings a positive attitude and great energy to work which shows in all of his customer interactions. Here’s just a taste of some of the amazing feedback that he has received from our customers,

“The support I received from Dylan was Swift and impressive.”

“Great quality of support, Dylan resolved my request promptly and efficiently”

“Dylan was awesome and super helpful! Grateful for his support”

“Dylan was very good. He answered all my questions and followed up with an email as promised. The email was well laid out and gave me the information I was looking for.”

“Email was answered quickly and I have been advised how I can sign up at a new address, the process was super easy via the app. Thanks for your help Dylan, you made this really easy!”

“Great service. Dylan was amazing. Got me connected very quickly and followed up to make sure I had same-day energy for my new house.”

“Dylan has gone out of his way to fix the start date so happy with Amber Electrical

And 10 stars for Dylan's customer service delivery thanks.”

‍

1. When did you join Amber?

I joined in March 2022.

2. Tell us a bit about your background…

I joined Amber pretty much straight out of university, as the pandemic prevented me from travelling. I double majored in international business and marketing, with a minor in Mandarin (though I couldn’t have a conversation with anyone). I was inspired to join Amber because of their mission, as the area I grew up in has been experiencing the effects of climate change for some time in a very significant way.

3. What has been your most memorable customer experience?

Probably helping out a customer who had just signed up and desperately needed power connected on the same day. It was already after hours and close of business but going the extra mile to get their power on that night was very satisfying.

4. What do you love about working at Amber?

Would definitely have to be the people and culture - every member is motivated, friendly and believes in the mission. Being surrounded by genuinely lovely people working towards the same goal feels very special. I'm very lucky and grateful to be a part of something great.

5. What’s been your most inspiring moment?

Recently I’ve been working with our Amber for Batteries team. Seeing the difference of storing renewables with batteries instead of using fossil fuels is really amazing - it truly is the future.

6. What do you like to do when you’re not working on getting Australia to 100% renewables and saving customers money on their energy bills?

I love to play sports - touch footy and tennis are some favorites, or playing guitar or video games.

7. Any energy saving/sustainability tips you want to spruik?

If you’re like me and lived/live in a sharehouse during uni, if someone is at home during the day get them to run the washing machine (if you have one) or other energy-intensive appliances!