James Campbell

If you’ve contacted Amber lately, you may know we have some real superstars working hard behind the scenes to provide exceptional service for our customers.

We’ve decided to give them the recognition they deserve in our new series where we highlight our Customer Champ of the month. We hope you enjoy getting to know the faces behind Amber’s customer experience team that you may have personally spoken with.

James has been chosen as this month’s Customer Champ because of his drive for customer excellence. He’s known for always following up in a timely manner, and providing empathetic and personable support to some of our more vulnerable customers.

James is passionate about climate change, solar batteries, and helping others - which are just a few of the reasons he’s a great fit at Amber.

Here’s just a taste of some of the amazing feedback that James has received from our customers lately:

“Great communication by James and also very quick at responding to what needed to be done. Very happy customer. Thank you James! Keep up the good work.”

“Shoutout to James Campbell for top notch service!”

“James was excellent to communicate with and resolved my enquires quickly.”

“James was very patient in answering our questions and responded promptly with all the information we needed.”

“James was also great! Really caring and did alot to get back to me and he was straightforward and friendly and answered all my questions. He certainly is an asset to the Amber company.”

From competing in mixed martial arts to cooking up a storm as a chef to working with the UN, James is a well-travelled man of many talents and definitely livens up our day with his enthusiasm and daily inspirational quotes. Here's a bit more from the man himself:

1. When did you join Amber?

March 2022.

2. Tell us a bit about your background…

I have a background in humanitarian work in children’s education projects in India, Indonesia and Lebanon. I also worked at the United Nations Development Programme delivering agriculture and climate change projects such as Reducing Emissions from Deforestation and Forest Degradation (REDD+) in Indonesia.

3. What has been your most memorable customer experience?

Assisting our customers in financial hardship to gain access to concession energy rebates and grants and providing financial aid and relief during tough times. It’s rewarding to help those customers in need and support them in paying off their bills.

4. What do you love about working at Amber?

The culture of the organisation! Coming from a background working with non-profits, I had a high standard of finding mission-driven work as well as a workplace that is vibrant, open, and exciting. Essentially, being a place you look forward to going to every day.

5. What’s been your most inspiring moment?

Coming from a political-economic background, I believe that demand-side approaches to transition to 100% renewables will be most effective; in other words, how you use your wallet can have more power than what you do at the ballot box. I love engaging with the many intrigued customers about how their actions can translate into shifting demand for renewables over coal and gas.

6. What do you like to do when you’re not working on getting Australia to 100% renewables and saving customers money on their energy bills?

I used to compete in mixed martial arts but am too old now so spend most of my time gardening on the quarter acre that I live on.

7. Any energy saving/sustainability tips you want to spruik?

I guess thinking outside of the box of energy, food is a pretty big one that can translate in so many different ways to sustainability. From where you source things to where they end up. Also how you engage with food, eating with family, and having a mix of interesting seasonal produce and reducing food waste. This can affect not just your physical and mental health but the planet as well.