Tick off your 2022 resolutions

There's no better time to take action on the things you care about than the start of the new year.

Our customers say it best

From avoiding long-haul flights or adopting a plant-based diet, to relying less on a petrol car, or getting an EV, there are actions we can all take in 2022, to reduce our impact on the environment. But one of the fastest, and easiest, ways you can be more environmentally friendly is by switching to green energy. You’ll support renewable energy instead of fossil fuels and save money by accessing wholesale energy prices.

The secret is out.
Greener = Cheaper

Behind the magic of Amber is one simple truth: renewable energy is now the cheapest form of power. You’re not alone if you didn’t realise - most retailers’ fixed price plans mask this juicy fact.

With Amber, a $15 monthly subscription fee empowers you to tap into the real cost of energy through our mobile app, letting you save even more by shifting your usage to greener, cheaper times. And by ‘save’, we mean your cash AND the climate.

Amber app on an iPhoneAmber app on an iPhone

It’s easy to make the switch

In just 3 minutes, you can make a huge impact on Australia’s transition to 100% renewables.

All you have
to do is sign up online, with your billing information and ID at
the ready.

We contact
your current provider
to arrange a seamless switch (you won’t lose power at
any point).

You enter a
10 day cooling off period
, during which you can easily switch back to your old retailer if
you change
your mind.

Once you’re a customer

Sweet! You’ve joined a community of empowered Aussies choosing to do home energy differently for a subscription fee that costs less than a coffee per week.

Meter Read

We'll arrange for your meter read within a couple days of signing up to Amber

Smart meter install

If you don’t have a smart meter, we’ll get our partner to put one in for you at no cost.

Amber app

Start viewing live prices and get insights on your energy usage.

We back our mission with a guarantee

(And put our money where our mouth is)

The majority of Amber customers save significantly on their bills with their previous retailer. But to give you peace of mind, we also make a promise: if you do pay more than the Default Market Offer for energy retailers over a 12 month period, we’ll credit you the difference.

Unlike other energy retailers, Amber makes exactly
$0 on your energy usage. We’re so committed to this mission that our $15 monthly subscription fee is our only margin for running the business.

Join the community today and start saving more than money

There are no lock-in contracts, no exit fees, and no nonsense if you decide Amber’s not for you.

Amber Electric is enabling a better life and environment.
Amber Electric is enabling a better life and environment. Amber Electric is enabling me to better utilise their energy consumption and how I impact my environment. I use Home Automation (Home Assistant) to manage my home. Amber Electric provides continuous current and forward looking energy price & consumption data that I use to change the way I live efficiently and effectively. I have not found another energy provider that does this.
Alfred, sydney
They are seemingly delivering whats promised. Only been with them for 3 months no plans to change provider. Supporting Green energy is a great feeling.
KERRIE, TRUSTPILOT
Great being with a power company that is environmentally friendly, also at a reduced rate due to wholesale prices. Staff member I spoke to was very helpful.
CAROLINE, TRUSTPILOT
This is a good move that I did from my other power supply company, with the app I can see in real time what is the cost of power that I will be charged.
MALCOM, TRUSTPILOT
Amber saves me money. I love being able to see the cost of electricity broken down into 30 min chunks (eg 14c at 9.30am, 15c at 10am). That information has helped me move my electricity heavy appliance use (oven, washing machine, dryer, etc) to the cheapest times in the day which saves me money. My electricity bills used to be $500 - $600 a quarter and with Amber they are easily half that. The app is wonderful, their service is wonderful - Amber is worth the switch.
TEGAN, TRUSTPILOT
Great prices and great visibility on how you can optimise your use of greenest energy! 
Energy Mindfulness in action!
JANET, TRUSTPILOT
Great being with a power company that is environmentally friendly, also at a reduced rate due to wholesale prices. Staff member I spoke to was very helpful.
CAROLINE, TRUSTPILOT
Great prices and great visibility on how you can optimise your use of greenest energy! 
Energy Mindfulness in action!
JANET, TRUSTPILOT

Frequently asked questions

Who is Amber and why has CommBank partnered with Amber?

Amber is a new type of energy  provider designed to unlock the value of renewables. Our mission is to shift Australia to 100% renewables faster. Go beyond offsetting and use more renewable energy. Amber is headquartered in Melbourne.

This exciting partnership was born out of CommBank’s recognition of the important role Amber plays in moving Australia towards 100% renewable energy - a goal we both strongly believe in. By joining forces in this partnership, we will work together to help more customers to shift their homes onto renewable power and save money on their energy bills. Commbank are also looking at how they can help save customers money with their everyday bills and commitments, and this partnership with Amber is just one of the ways they are continuing to reward their customers.


What happens when my free subscription period ends?

Once your initial free-subscription period ends after six months, you’ll roll over onto the standard Amber subscription rate of $15 per month. This $15 subscription fee ensures you have direct access to Amber’s wholesale pricing and is the only way that Amber generates revenue - rather than by charging you a retail mark-up on the energy you use. 

This subscription fee will automatically be charged to your linked credit/debit card. With no lock-in contracts and no exit fees, you can cancel at any time.

Why isn’t my CommBank discount code working?
Can I share this Amber discount with friends and family?

While we really appreciate your enthusiasm, this offer is only available to customers who have received it directly from CommBank and the discount code is uniquely linked to you. This means only you can redeem the discount and it’s valid only once. 

This offer is subject to Amber’s Terms and Conditions, and eligibility criteria. However, you’re more than welcome to invite others to join Amber by sending them this link.

How do I claim the guarantee?

To be eligible for the guarantee, each CommBank customer who is transferring to Amber must:

1. continue to be an Amber customer for a full 12 month period;

2. be at the same connection address or in the same local network area as registered previously with previous electricity provider;

3. at the end of the 12 months if the customer would have paid less under their plan with previous electricity provider, the customer should send Amber a bill from their previous electricity provider (if they haven't previously).

Amber will calculate what the customer would have paid with previous electricity provider and refund the difference between their actual Amber bill and the amount they are likely to have paid with previous electricity provider.

To apply for the credit, send a bill from your previous electricity provider to info@amber.com.au with the subject line CommBank customer guarantee and if you are eligible, Amber will credit your next month's bill.

How does Amber work?

When it comes to going green, Amber’s doing energy differently.

With Amber, a $15 monthly subscription fee empowers you to access wholesale energy prices that drop when there are more renewables in the grid.

With the Amber app, you can save even more by shifting your usage to greener, cheaper times. And by ‘save’, we mean cash and the climate.

Renewable energy is now the cheapest form of power. Our mission is to transition Australia to 100% renewables.

Can I share this Amber discount with friends and family?

Yes, if they are a CommBank customer please feel free to share this link with them, all CommBank customers will receive this discount when signing up to Amber.

This offer is subject to Amber’s Terms and Conditions, and eligibility criteria.

Who is Amber and why has CommBank partnered with Amber?

Amber is a new type of energy  provider designed to unlock the value of renewables. Our mission is to shift Australia to 100% renewables faster. Go beyond offsetting and use more renewable energyAmber is headquartered in Melbourne.

This exciting partnership was born out of CommBank’s recognition of the important role Amber plays in moving Australia towards 100% renewable energy - a goal we both strongly believe in. By joining forces in this partnership, we will work together to help more customers to shift their homes onto renewable power and save money on their energy bills. Commbank are also looking at how they can help save customers money with their everyday bills and commitments, and this partnership with Amber is just one of the ways they are continuing to reward their customers.

Why are you launching this campaign now?

There’s nothing like an energy crisis to bring things into sharp focus. Thanks to Australia’s reliance on fossil fuels, our ageing coal fired generators and the behaviour of those who run them, we’re now seeing record high wholesale energy prices in a country where renewable energy should be king.

Rather than see the cost of this crisis pass through to Aussie households, we've seen how harnessing the power of home battery storage can quickly move to 100% renewables and reduce energy costs for everyone.

While battery automation technology is available today that would allow these solar home batteries to discharge excess energy to the grid, it's estimated only around 15% of battery owners are using it.

Our campaign is a call to arms for Australia’s 150,000 current Aussie owners to start using this automation, so we can automatically discharge them into the grid at peak times, stabilising the grid, reducing energy prices for everyone, and displacing fossil fuels with renewables.

How does Amber’s wholesale pricing work?

In Australia, the wholesale price of electricity is often cheapest when there are lots of renewables in the grid. With Amber, you get access to this wholesale price to help you save on power while driving additional demand for renewable energy in Australia.

How is Amber different to other energy providers?

Amber was founded by climate activist Dan Adams and techie mate Chris Thompson to solve the biggest problem holding Australia back from reaching 100% renewable energy: making it easier and rewarding for more Aussies to use more green energy and act on climate change. While other green energy providers focus on offsetting your fossil fuel energy use, we’re laser-focused on helping you reduce your fossil fuel use in the first place.

How did we calculate these numbers?

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How can I win a Tesla Powerwall Battery + Solar Bundle?

During the month of February each new sign up to Amber automatically goes into the draw to win this epic prize! Once you're signed up, each successful referral will gain you an extra entry!

The prize includes a Tesla Powerwall 2 home battery, solar panels and installation. The prize value is up to $23,000.

Learn more about the competition here



I’m not moving just yet, can I still sign up?

Even if you’re not moving into your new property just yet, still click “yes” when asked if you’re moving in to your new property. All you have to do next is give us the date that you would like electricity connected at your new home. To make sure the power is connected when you arrive, it’s a good idea to choose the business day before you move in. Make sure you give us at least three business days notice before the date.

Could we lower everyone's energy prices by automating 150k batteries?

We understand home battery uptake in Australia is still low. But wholesale prices are high for everyone who uses energy, driving super profits to fossil fuel generators.

By enabling current battery owners to put more renewables into the grid today, and encouraging the 3 million households who own solar to get a battery and do the same in the near future, we can make energy cheaper and greener for everyone.

How? Three ways:

- Reduce overall reliance on expensive coal and gas in the energy system, as more renewable energy flows in

- Less market power for fossil fuel generators to influence prices too, as more energy generators step up to put power into the grid

- Cash for battery owners' energy exports offset their energy bills

How does Amber work with my battery?

With Amber, you’re able to use your battery power during peak times when demand on the grid is higher, energy is dirtier, and the wholesale price tends to be more expensive. And you can save even more if you're able to control your battery to charge from the grid when wholesale prices are low, or export to the grid when wholesale prices are high.

I'm on a green energy plan. Aren't I already using more green energy?

Right now, for anyone on a traditional retail energy plan - even a green energy plan - it’s very hard to actually use more green energy. We all draw power from the same grid and traditional plans don’t provide you with the tools you need - for example, live wholesale energy prices that drop when there’s more green energy in the grid, and the % of renewable energy in real time. Amber empowers you to make a choice.

Do I need to do anything to get ready for the power being switched on at the property?

If you are moving into a property in Victoria, you must make sure the main switch on your new property is in the OFF position on the day of your planned connection. If you can’t get to your property before the connection date, it may be a good idea to ask a real estate agent or property manager to do this for you, as we will not be able to complete the connection if the main switch is ON

How does Amber make money?

The big energy retailers earn their money via the retail markup they add to the price of electricity. They make more money when you use more electricity, and when your bills are higher. What’s good for them is bad for you.

We reckon we’ve found a better way to do things. We charge a flat $15 subscription fee to cover the cost of running our business, so we can focus on one thing - helping you lower your electricity bills by unlocking the value of cheap renewables. No hidden costs, no contracts, and no exit fees.

What if the 3m homes with solar today got a battery?

We estimate that if all 3 million homes with solar and no battery got a battery and exported to the grid during peak hours, we could send an additional 15 GW of renewable power into the grid.

That would mean:

- At least 50% of Australia’s peak demand being met by renewables

- The equivalent of 60 gas fired power plants the size of the Quarantine Power station in SA being displaced.

And an even bigger impact on lowering the energy costs of Aussies everywhere (solar, battery, or not!). Because renewable energy is the cheapest form of energy out there.

It would also shift millions of dollars that would otherwise go to paying coal and gas generators for their power, into the pockets of energy-generating Aussies everywhere.

If you have solar and would like to buy a battery, we can help. Shoot us your details here and we'll be in touch with info on how you can get a free quote for a battery at a competitive price.

What exactly are wholesale prices?

All energy retailers buy their electricity from the same wholesale electricity market, where prices are set every 30 minutes. The wholesale price is the true price for your usage that Amber (and other retailers) have to pay to provide you energy. The wholesale price includes wholesale energy costs (which vary every 30 mins), hedging costs, the rates charged by your local network (who own the poles and wires), metering costs and regulated charges for environmental schemes and market operations. We also add on a carbon offset to make your energy use carbon neutral. Find out more here

How do I track my FiT?

Your FiT with Amber is always the true value of your energy on the marketplace and you’re able to track this in real-time, any time, via the Amber app. Not only can you see when prices dip and it’s cheaper to draw from the grid, but you can also stay on top of when the FiT skyrockets and you can earn big for your exports.

Can I share this Amber discount with friends and family?

While we really appreciate your enthusiasm, this offer is only available to customers who have received it directly from CommBank and the discount code is uniquely linked to you. This means only you can redeem the discount and it’s valid only once. This offer is subject to Amber’s Terms and Conditions, and eligibility criteria. However, you’re more than welcome to invite others to join Amber by sending them this link.

What is the onboarding process?

We understand changing electricity retailers is not something you do everyday. Fortunately, it is pretty easy and you won't lose power at any stage in the onboarding process!

After you have signed up online (it only takes 3 minutes), we will take care of everything for you:

1. Meter read: We contact your provider and arrange the final meter read.


2. Smart meter: If you don’t have a smart meter, we’ll get our partner to put one in for you at no cost.


3. Amber app: Download the free Amber app and start viewing live prices and get insights on your energy usage.

And if you change your mind during the 10-day cooling off period, you can easily switch back to your old retailer.

I'm already in a VPP. What should I do?

If you’re already in a virtual power plant (VPP), your battery is already being automated to support the grid, by sending more renewable energy into the system at peak time.

But depending on which VPP provider you’re with, the value being generated by your battery is often going to one of the big coal and gas companies. Not only that, Amber SmartShift is the only VPP that passes on the full financial upside of exporting your energy into the wholesale electricity market, rather than taking a cut of the value you generate like most VPP providers.

SmartShift optimises solar batteries to charge from the grid when energy is greenest and price are lowest, and export to the grid when demand is peaking and prices are highest. SmartShift also offers the most control of any battery optimisation technology, with charge, discharge, and preserve battery mode - as well as the ability to switch SmartShift off completely.

If you’d like to learn more about how SmartShift can reduce your energy bills whilst helping solve climate change, reach out to us at smartshift@amber.com.au, or you can sign up here.

Why does Amber charge a subscription fee?

While Amber offers the same 100% Carbon Neutral and GreenPower plans as other electricity providers, our model goes a step further than the rest. For a $15 a month subscription, you get access to wholesale electricity prices and the Amber app which enable you to shift more of your energy use to when power is both greener and cheaper.

Unlike other energy retailers who charge a mark-up on the energy you use, Amber makes exactly $0 on your energy usage and empowers you to go beyond offsetting. We’re so committed to our ​​mission that the monthly fee is the only revenue we generate to run the business.

How does SmartShift™ optimise home batteries?

Supported home batteries can connect to the SmartShift™ algorithm remotely, so there's no need for a physical device. SmartShift™ optimises batteries to discharge at times when the wholesale price is more expensive than usual, lowering the overall cost of your energy usage. That's because you'll be using power from the grid at times when energy is cheaper and greener, and using power from your battery at times when energy is more expensive. You'll be able to see how SmartShift™ is optimising your battery, and how much it's saving you, using the Amber app.

What happens when my free subscription period ends?

Once your initial free-subscription period ends after six months, you’ll roll over onto the standard Amber subscription rate of $15 per month. This $15 subscription fee ensures you have direct access to Amber’s wholesale pricing and is the only way that Amber generates revenue - rather than by charging you a retail mark-up on the energy you use.

This subscription fee will automatically be charged to your linked credit/debit card. With no lock-in contracts and no exit fees, you can cancel at any time.

Do I need a smart meter? How much does it cost?

Having a smart meter enables you to see detailed usage data in the Amber app, which means you can be charged the exact wholesale electricity price for your usage as at each 30 minute interval, so you can be rewarded for using power at cheaper and greener times.

Without a smart meter, we can only pass through the typical wholesale rates in your area, because we can't see the times when you used power.

We attempt to install a smart meter for every Amber customer who doesn't already have one. Around 90% of the time we're able to successfully install a smart meter at no additional cost.

But for 5% - 10% of customers there may be some additional works required to create a safe environment for the meter install to take place. If this is the case, we'll explain any additional works that are required, and their cost and you'll always have the option not to proceed and to remain on a basic meter or interval meter if you choose, and will continue to receive Amber's typical wholesale rates.

Does Amber’s SmartShift™ take a cut of my export earnings?

Nope! Amber’s SmartShift™ is the only VPP (Virtual Power Plant) that passes on the full financial upside of exporting your energy into the wholesale market. It’s your energy, so we think you should enjoy the benefits of it!

How can I keep track of wholesale prices?

We provide a forecast to help customers who want to plan their electricity usage. If you have a power hungry appliance such as a dishwasher, all it takes is a quick look at the Amber app to see whether it's a good time to turn it on. Small changes to your routine can have a big impact on your bill.

Is SmartShift™ fully-automated?

SmartShift™ is automated to optimise your home batteries based on your preferences. But, you’re also able to take control of your battery via the Amber app to manually charge and discharge whenever you want.

Do you offer Carbon Neutral or 100% GreenPower Plans?

Amber’s whole model is about going beyond offsetting, to incentivise and reward people for shifting WHEN they use power. With Amber, you are empowered to use energy when it is greenest (and cheapest).

In the meantime, the best we can all do is offset any remaining unavoidable carbon emissions from our electricity use. We have two plans to choose from to help you do that:

  1. Carbon Neutral plan (default plan): we offset the carbon produced in generating your electricity by buying Certified Emission Reductions (CERs), recognised under the National Carbon Offset Standard (NCOS). These are generated by international sustainability developments which reduce CO2 emissions. The prices displayed on our website and on our app already include the cost of providing this carbon offset, which only turns out to be 0.1 cents/kWh excl GST.
  2. 100% GreenPower plan: GreenPower is a government-accredited scheme that enables consumers to buy ‘certificates’ generated by renewable energy sources which can offset usage from the grid. In other words, rather than buying general carbon offsets which could come from a range of different projects - tree planting or wetland restoration, for example - you will specifically offset your unavoidable carbon emissions by investing in renewable energy generation. 

Through the GreenPower scheme renewable generators are awarded certificates when they generate electricity, and consumers buy these certificates to offset their consumption. This essentially gives renewable energy a price premium over dirty sources, to encourage more development of renewable sources.

The cost of 100% GreenPower scheme is an additional charge per kWh added to the price you pay for energy. Check our pricing factsheets to view current GreenPower pricing for your network.


Who owns Amber? Who are Amber's investors?

Amber was founded by two Aussie mates, Chris Thompson and Dan Adams in December 2017 with the goal of using new technologies to benefit customers and build a more sustainable world. Amber is owned by Chris & Dan, Amber’s employees, and our investors.

All Amber staff are granted shares when they join the team. They are passionate about climate impact and take deep ownership and responsibility in driving Amber’s mission forward.

Amber is backed by Australia’s leading VCs (including Square Peg Capital and Main Sequence Ventures), impact-focused investors and individuals, and most recently by CommBank.

CommBank’s investment and partnership will enable us to fast-track our mission through developing our technology faster and reaching more people sooner. With a million Amber customers we could shift enough demand to replace an entire coal fired power station with wind and solar farms.

The CommBank partnership allows us to take the customer base of CommBank on the renewables journey with us: Amber will offer services and discounted pricing to CommBank customers over time and also collaborate with CommBank to provide low-cost finance for household batteries, electric vehicle (EV) chargers and other smart devices.

Learn more about Amber's founders and team here

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