It's time for a reset on offsets
Urgent action on climate change means cutting emissions - not just paying a premium to offset them.
Our customers say it best
At Amber, you're empowered to do more for the climate with your energy dollars. Do your bit for your pocket and the planet by using energy when it's greener (and cheaper!) thanks to Amber's wholesale prices.
The secret is out.
Greener = Cheaper
This exciting partnership was born out of CommBank’s recognition of the important role Amber plays in moving Australia towards 100% renewable energy - a goal we both strongly believe in.
By joining forces in this partnership, we will work together to help more customers to shift their homes onto renewable power and save money on their energy bills.
Once your initial free-subscription period ends after three months, you’ll roll over onto the standard Amber subscription rate of $15 per month. This $15 subscription fee ensures you have direct access to Amber’s wholesale pricing and is the only way that Amber generates revenue - rather than by charging you a retail mark-up on the energy you use.
This subscription fee will automatically be charged to your linked credit/debit card. With no lock-in contracts and no exit fees, you can cancel at any time.
For any issues applying your CommBank customer discount code or signing-up to Amber, contact Amber’s helpful customer service team. Just head on over to our FAQs via the button below and hit the big green Support button.
While we really appreciate your enthusiasm, this offer is only available to customers who have received it directly from CommBank and the discount code is uniquely linked to you. This means only you can redeem the discount and it’s valid only once.
This offer is subject to Amber’s Terms and Conditions, and eligibility criteria. However, you’re more than welcome to invite others to join Amber by sending them this link.
To be eligible for the guarantee, each CommBank customer who is transferring to Amber must:
1. continue to be an Amber customer for a full 12 month period;
2. be at the same connection address or in the same local network area as registered previously with previous electricity provider;
3. at the end of the 12 months if the customer would have paid less under their plan with previous electricity provider, the customer should send Amber a bill from their previous electricity provider (if they haven't previously).
Amber will calculate what the customer would have paid with previous electricity provider and refund the difference between their actual Amber bill and the amount they are likely to have paid with previous electricity provider.
To apply for the credit, send a bill from your previous electricity provider to email@example.com with the subject line CommBank customer guarantee and if you are eligible, Amber will credit your next month's bill.
When it comes to going green, Amber’s doing energy differently.
With Amber, a $15 monthly subscription fee empowers you to access wholesale energy prices that drop when there are more renewables in the grid.
With the Amber app, you can save even more by shifting your usage to greener, cheaper times. And by ‘save’, we mean cash and the climate.
Renewable energy is now the cheapest form of power. Our mission is to transition Australia to 100% renewables.
Amber’s whole model is about going beyond offsetting, to incentivise and reward people for shifting WHEN they use power. With Amber, you are empowered to use energy when it is greenest (and cheapest).
In the meantime, the best we can all do is offset any remaining unavoidable carbon emissions from our electricity use. We have two plans to choose from to help you do that:
Through the GreenPower scheme renewable generators are awarded certificates when they generate electricity, and consumers buy these certificates to offset their consumption. This essentially gives renewable energy a price premium over dirty sources, to encourage more development of renewable sources.
The cost of 100% GreenPower scheme is an additional charge per kWh added to the price you pay for energy. Check our pricing factsheets to view current GreenPower pricing for your network.
The big energy retailers earn their money via the retail markup they add to the price of electricity. They make more money when you use more electricity, and when your bills are higher. What’s good for them is bad for you.
We reckon we’ve found a better way to do things. We charge a flat $15 subscription fee to cover the cost of running our business, so we can focus on one thing - helping you lower your electricity bills by unlocking the value of cheap renewables. No hidden costs, no contracts, and no exit fees.
We understand changing electricity retailers is not something you do everyday. Fortunately, it is pretty easy and you won't lose power at any stage in the onboarding process!
After you have signed up online (it only takes 3 minutes), we will take care of everything for you:
1. Meter read: We contact your provider and arrange the final meter read.
2. Smart meter: If you don’t have a smart meter, we’ll get our partner to put one in for you at no cost.
3. Amber app: Download the free Amber app and start viewing live prices and get insights on your energy usage.
And if you change your mind during the 10-day cooling off period, you can easily switch back to your old retailer.
Having a smart meter enables you to see detailed usage data in the Amber app, which means you can be charged the exact wholesale electricity price for your usage as at each 30 minute interval, so you can be rewarded for using power at cheaper and greener times.
Without a smart meter, we can only pass through the typical wholesale rates in your area, because we can't see the times when you used power.
We attempt to install a smart meter for every Amber customer who doesn't already have one. Around 90% of the time we're able to successfully install a smart meter at no additional cost.
But for 5% - 10% of customers there may be some additional works required to create a safe environment for the meter install to take place. If this is the case, we'll explain any additional works that are required, and their cost and you'll always have the option not to proceed and to remain on a basic meter or interval meter if you choose, and will continue to receive Amber's typical wholesale rates.
Amber was founded by two Aussie mates, Chris Thompson and Dan Adams in December 2017 with the goal of using new technologies to benefit customers and build a more sustainable world. Amber is owned by Chris & Dan, Amber’s employees, and our investors.
All Amber staff are granted shares when they join the team. They are passionate about climate impact and take deep ownership and responsibility in driving Amber’s mission forward.
CommBank’s investment and partnership will enable us to fast-track our mission through developing our technology faster and reaching more people sooner. With a million Amber customers we could shift enough demand to replace an entire coal fired power station with wind and solar farms.
The CommBank partnership allows us to take the customer base of CommBank on the renewables journey with us: Amber will offer services and discounted pricing to CommBank customers over time and also collaborate with CommBank to provide low-cost finance for household batteries, electric vehicle (EV) chargers and other smart devices.