The below Terms and Conditions apply to customers of the Amber energy product provided by Amber Electric Pty Ltd (an authorised energy retailer). Market Terms and Conditions - These are the terms that apply when you join Amber.
Direct Debit Terms - These terms are for customers who pay by Direct Debit.
Concessions Terms-If Government concessions or rebates are applied to your account, they're covered by these terms.
Life Support Terms - If you have a life support equipment, you're covered by these terms.
Hardship Policies - Our policies for customers experiencing hardship can be found here.
Complaints Policy- If you would like to make a complaint, find out how to do so with this link.
Previous (Energy Locals) Terms and Conditions - Prior to December 2021, the Amber energy product was provided to customers by Energy Locals Pty Ltd ACN 606 408 879, a licensed electricity retailer. You can find details of these terms at this link.