Downloading and using the app is the single most important thing you can do to take advantage maximise the benefit of wholesale prices and greener energy.
It’s how we make sure you can have your cake and eat it too when it comes to greener energy. Check out daily wholesale price and renewables forecasts to plan your greener, cheaper usage. Get notified by email, push notification, and/or SMS (your choice) if the wholesale price is much higher than usual so you can maximise your savings.
As a CommBank Awards customer you have exclusive access to a great offer when you sign up to Amber using your Awards card and code CBAAWARD22.
It’s 100% free to join Amber - there are no upfront costs when switching.
Sign up online - The sign-up process is 100% online and takes less than 3 minutes, just make sure you have your payment, ID, and concession details ready.
The cooling-off period is a mandatory process that happens every time you change electricity providers. It lasts 10 business days, so roughly two weeks. We’ll send you welcome emails and updates during this time but if you change your mind in this cooling off period, you can cancel your transfer to Amber. No hard feelings!
After the cooling-off period, Amber goes to work! The first thing we need is to get a meter read so you can get a final bill from your old retailer. If you’ve got a smart meter this will happen within 3-4 days. For other meter types, the timing will depend on your network but we’ll get it done as soon as possible.
Once we have a meter read, we will let your old provider know that you will be switching across to Amber (that’s right, no sweat off your back here, we do all the breaking up for you). And that’s it, you are now officially an Amber customer.
Download the app to start viewing live prices. If you don’t have a smart meter, we’ll get our partner to put one in for you at no cost.
(You’ll definitely be better off)
We've got you covered. Most Amber customers save significantly on the national standard (Default Market Offer) over a year. As a CommBank customer, we guarantee that you will definitely be better off than you were with your previous retailer over the year prior to joining Amber, or we’ll credit you the difference.
While we really appreciate your enthusiasm, this offer is only available to customers who have received it directly from CommBank and the discount code is uniquely linked to you. This means only you can redeem the discount and it’s valid only once. This offer is subject to Amber’s Terms and Conditions, and eligibility criteria. However, you’re more than welcome to invite others to join Amber by sending them this link.
This exciting partnership was born out of CommBank’s recognition of the important role Amber plays in moving Australia towards 100% renewable energy - a goal we both strongly believe in.
By joining forces in this partnership, we will work together to help more customers to shift their homes onto renewable power and save money on their energy bills.
For any issues applying your CommBank customer discount code or signing-up to Amber, contact Amber’s helpful customer service team. Just head on over to our FAQs via the button below and hit the big green Support button.
Once your initial free-subscription period ends, you’ll roll over onto the standard Amber subscription rate of $15 per month. This $15 subscription fee ensures you have direct access to Amber’s wholesale pricing and is the only way that Amber generates revenue - rather than by charging you a retail mark-up on the energy you use.
This subscription fee will automatically be charged to your linked credit/debit card. With no lock-in contracts and no exit fees, you can cancel at any time.
To be eligible for the guarantee, each CommBank customer who is transferring to Amber must:
1. continue to be an Amber customer for a full 12 month period;
2. be at the same connection address or in the same local network area as registered previously with previous electricity provider;
3. at the end of the 12 months if the customer would have paid less under their plan with previous electricity provider, the customer should send Amber a bill from their previous electricity provider (if they haven't previously).
Amber will calculate what the customer would have paid with previous electricity provider and refund the difference between their actual Amber bill and the amount they are likely to have paid with previous electricity provider.
To apply for the credit, send a bill from your previous electricity provider to email@example.com with the subject line CommBank customer guarantee and if you are eligible, Amber will credit your next month's bill.