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Careers

Customer Operations Specialist

Product - Operations

Full Time
Melbourne
$47,000 - $70,000

About Amber

About the Role

As a Customer Operations Specialist you’d be working in a small but growing team, and helping to build Amber’s ambitious vision. You’ll be learning a great deal about how a modern, innovative company engages with its customers, and have been able to make a lasting positive impression on them through providing informative, concise and timely support.

Customer Operations Specialist Responsibilities

  • Educating our customers on Amber’s product and processes, as well as addressing their concerns and problems, via email, phone and chat
  • Advocating for the customer experience, keeping the organisation focused on delivering what matters most to them
  • Working closely with our external stakeholders to help solve customer problems and deliver a seamless customer experience
  • Taking initiative to suggest ideas on how to improve and streamline internal processes in collaboration with senior members of our Operations team

About You

Key Requirements

At Amber, we want to hire self-starters who are eager to learn, and are comfortable working in a changing environment. Some of the key traits we are looking for in this role:

  • You’re a people person - you love both working with people and helping people
  • You’re empathetic - you care and want to understand customers problems
  • You’re an excellent communicator - you know the right words and tone to use, whether you’re explaining a concept over the phone, handling a customer complaint or working with an internal stakeholder
  • You’re a problem-solver - you embrace challenges, think on your feet and work strategically to find solutions
  • You’re persistent - you will be working in a fast paced and changing environment and work well in difficult situations

Minimum qualifications:

  • Effective communication and interpersonal skills
  • Solid base of IT competence with experience with Microsoft Office Suite

Ideal, but not required:

  • Experience working in fast-paced organisations
  • Experience in energy sector or in customer support
  • Passion for technology, energy or the environment

Benefits

  • Be part of a growing technology start-up that will shape the future of renewable energy in AU
  • Exciting coworking location in the CBD
  • Flexible working hours with provision for regular work from home arrangements
  • We offset 100% of your carbon footprint for as long as you work with us (via Nul)
  • Equitable gender-neutral parental leave policies
  • An external Employee Assistance Plan for mental health support
  • Competitive salary and equity
  • Annual Learning & Development budget to support your personal growth

This is a full time role based in Melbourne. Due to Covid, we mostly work from home, with a few days a week catching up in a coworking space in the CBD when possible. We expect to remain Melbourne based but maintain flexibility between the office and WFH.

What we believe a great team looks like

How to Apply

Please submit your CV and cover letter via the link below.
Also note that we’ll let you know if we’re proceeding with your application early in the new year.

Apply NowApply Now

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